How we
protect your data

We collect personal information directly from you when you make or update a booking through our website, contact us using our online form, subscribe to our newsletter, or communicate with us by email, phone, or social media. In addition, when you visit our website, we automatically collect limited technical data such as your IP address, browser type, and device information through cookies and analytics tools. This helps us improve website performance and ensure that our booking system functions properly.

We use your personal data to process and manage your bookings, confirm appointments, and communicate with you regarding any changes or questions about your reservation. Your information also allows us to respond to inquiries submitted through our contact form, send service-related updates, and enhance your overall experience with our facility. We may also use aggregated and anonymized data for internal analysis to improve our services. All data is handled lawfully and only for the purposes for which it was collected, in accordance with the General Data Protection Regulation (GDPR) and Romanian data protection laws.

We do not sell, rent, or trade your personal data. Your information may be shared only with trusted service providers who assist us in operating our website and booking system, such as hosting companies or payment processors. These partners process data strictly according to our instructions and comply with GDPR requirements. We may also share information with public authorities if required to do so by law or in response to valid legal requests.

We take the protection of your personal data seriously. Our website uses secure connections (SSL encryption) to ensure that all transmitted data remains confidential. Access to personal data is limited to authorized employees who require it to perform their duties, and our systems are regularly updated and monitored for potential vulnerabilities. In the unlikely event of a data breach, we will promptly notify the Romanian National Authority for the Supervision of Personal Data Processing (ANSPDCP) and any affected individuals, as required by law.

This privacy section was last updated on October 31st, 2025. We may revise it from time to time to reflect changes in our services, website functionality, or applicable legal obligations. Any updates will be published on this page with a new effective date so that you are always informed about how we handle your personal data.